Your notes already write themselves. Now the follow-ups do too.

Gemini takes the notes. Michael files them into your company brain, then works every follow-up in the channel where the meeting happened. Tickets, ticket updates, and customer emails, drafted for your team to approve.

# client-onboarding 12 members

Everyone was in the meeting. Nobody does the follow-ups.

The notes are good now. Gemini catches every decision, every owner, every date, and drops a tidy doc into Drive.

Then the doc sits there.

Because a note that reads “Sam to open a ticket for SAML” is not a ticket. Someone still has to open Jira, find the epic, write the description, and remember which customer asked for it. By Thursday the doc is three meetings back, and the only person who remembers the BAA deadline is the one who typed it.

Better notes didn't give you follow-through. They gave you a better record of what you didn't do.

Michael reads the notes, files what matters, and does the follow-ups in the open.

The notes land in Drive. Michael files them in the brain.

Gemini writes the notes and Drive stores them. Michael reads them the moment they land, pulls out the decisions, the owners, and the dates, and files them against the account they belong to. Not a summary pasted into a thread. A place in your company's memory that every other channel can read.

Six weeks later, when support asks why Meridian is on a custom SSO, the answer is already there.

Google Drive
Google Drive9:12 AM
Gemini notes Meridian Health · onboarding kickoff added to Drive › Meetings
3
MichaelAPP9:13 AM
Filed Tuesday's kickoff. Nine decisions, five follow-ups, and two emails worth drafting. Meridian is on Okta, go-live is October 1, and the BAA has to come back signed before their pilot workspace opens.
MichaelAPP

Meridian Health — onboarding kickoff, Sep 8

Filed against the Meridian Health account. Two of the five follow-ups came out of the call without an owner.

SourceGemini notes

AccountMeridian Health

Follow-ups5

Drafts2

Open in Michael's brain

24
Dana
Dana9:15 AM
who owns the two nobody took?
MichaelAPP9:15 AM
The BAA countersignature and the Okta metadata request. I put both on you provisionally because you ran the call. Reassign either one and I'll move it.
2

Not a folder. A brain.

Every meeting, doc, and thread Michael reads wires new facts into the same graph your whole company queries. This is the Mind view from the product. Drag it, zoom it, open a node.

Sample workspace. Yours fills in as Michael reads your meetings, docs, and channels.

Action items become tickets, with the ask attached.

Where a follow-up needs new development, Michael drafts the Jira issue in your engineering channel: what the customer asked for, which meeting it came from, which date it blocks, and a first pass at scope. The epic and the account are already linked.

Your lead edits a ticket instead of reconstructing a conversation they weren't in.

MichaelAPP9:33 AM
Two issues out of Meridian's kickoff. SAML against their Okta tenant, and a bulk import for 40k patient records at cutover. Both block the October 1 go-live. Scoped from what Meridian described on the call, not from a guess.
JiraAPP

ONB-214: SAML SSO against Meridian's Okta tenant

Meridian will not open the pilot workspace without SSO. Raised in the Sep 8 kickoff.

StatusDraft

EpicMeridian onboarding

Estimate5 days

BlocksOct 1 go-live

View in Jira

34
Sam
Sam9:36 AM
do they need SCIM too or just SAML
MichaelAPP9:36 AM
Just SAML for go-live. Their IT lead called SCIM a phase-two ask and gave no date. It's in the notes at 14:02 if you want the exact wording.
MichaelAPP9:38 AM
Second one is up. I left the estimate open because it turns on whether their export is FHIR or the flat CSV they used in the pilot. Worth asking before anyone sizes it.
JiraAPP

ONB-215: Bulk import for 40k patient records at cutover

Meridian's migration runs the weekend before go-live. Export format is unconfirmed, which is the open question on scope.

StatusDraft

EpicMeridian onboarding

EstimateNeeds format

OwnerUnassigned

View in Jira

3

Create both issues in the Meridian onboarding epic?

Create them

The open ticket updates itself, in front of the team.

Michael takes what the meeting settled and writes it into the Zendesk ticket that was waiting on it. Then he posts the update in the channel, so the clarifications happen where people can see them and correct him before the customer does.

The ticket stops being the place where questions go to wait.

MichaelAPP9:41 AM
Meridian's SSO question from three weeks ago got answered in the kickoff. I updated ZD-5120 with the date and the real scope and moved it out of pending. Nothing has gone to the requester yet.
ZendeskAPP

ZD-5120: When will SSO be available for our workspace?

Answered from the Sep 8 kickoff: SAML lands with the Oct 1 go-live, SCIM is not scoped.

StatusOpen

RequesterMeridian Health

Waiting18 days

LinkedONB-214

View in Zendesk

23
Priya
Priya9:44 AM
did we ever promise them SCIM? i don't want to walk something back
MichaelAPP9:44 AM
No. It comes up twice, in the March security review and again on Tuesday, and both times we said it was unscoped. I quoted Tuesday's line in the ticket so there's a record either way.
3

The customer email is written before anyone opens Gmail.

Michael drafts the recap in your voice, with the dates the meeting actually agreed to and nothing it didn't. He posts it in the channel, takes edits inline, and sends when someone says send.

Nothing reaches a customer that a person on your team hasn't read.

MichaelAPP9:47 AM
Recap for Meridian is drafted. It confirms October 1, holds the scope at SAML, and asks for the signed BAA. I didn't commit to a migration window, because the call never settled one.
GmailAPP

Meridian Health — kickoff recap and next steps

To: t.reyes@meridianhealth.example · Draft · awaiting review

ConfirmsOct 1 go-live

ScopeSAML, not SCIM

Asks forSigned BAA

StatusDraft

Open draft in Gmail

4
Lisa
Lisa9:50 AM
soften the BAA line, they're already sore about legal
MichaelAPP9:50 AM
Rewritten. It now reads as us waiting on their legal team rather than chasing them, and the deadline is framed as what opens the pilot workspace. Same draft, second version.
3

Send the recap to Meridian Health?

Send it

Michael works with your team, in the open.

In the room where it happened

Follow-ups land in the channel for the team that was in the meeting, not in a queue somebody checks on Fridays. The people who can correct them are already there.

A human sends

Michael drafts the ticket, the update, and the email, then waits. Nothing reaches a customer or a backlog until someone on your team approves it.

One memory, shared

What your team decided on Tuesday is available to support on Friday and sits in the ticket description in between. The brain is the same brain in every room.

Every follow-up has a line

Michael links the sentence in the notes behind each ticket and each draft, so you can check the follow-up against what was actually said.

"We already had perfect notes and terrible follow-through. Michael closed that gap in a week. The tickets are open before standup, the customer email is waiting for me to read instead of waiting for me to write, and I stopped being the person who remembers what we promised."
Hassaan Ahmed, CEO, Phelix.ai
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Michael learns the room

Add Michael bots to existing conversation channels and they will learn how to help out as your team interacts with them.

Hire Michael
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