Skip the relay race. Go from complaint to shipped fix in one motion.

Michael carries the ticket through support, product, engineering, and QA, and your team approves every step. One brain in every channel, so nobody has to retell the story.

Hire Michael

# support ⌄24 members

Four teams. Four channels. Four versions of the truth.

Support knows what customers are angry about. Product knows what's on the roadmap. Engineering knows why it was built that way. QA knows what's fragile.

None of them know each other's half.

So the same question gets asked four times, the same context gets rebuilt four times, and a bug that three customers reported in March ships as a "new" feature request in August. Adding another AI tool per team makes four silos smarter and the company no smarter at all.

Michael is one brain with four rooms.

A ticket lands. Michael already knows the history.

Zendesk fires into the channel. Michael checks the brain for every account that hit the same wall, posts a triage in the thread, and drafts the reply in your voice. Severity is a suggestion, so your rep can overrule it in one word.

Your team replies in two minutes with the answer engineering gave in March.

Three tickets is a pattern. Michael writes it up.

Michael watches the shape of what's coming in across every channel. When the same complaint crosses a threshold you set, he drafts the enhancement ticket with the evidence attached, the affected accounts named, and a first pass at scope.

Your PM edits a draft. Nobody starts from a blank page, and nothing gets prioritized on vibes.

The work starts before standup.

Michael opens the branch, writes the first implementation against your codebase conventions, and puts up a PR with the reasoning in the description. The PRD, the tickets, and the original customer thread are all linked, so review carries its own context.

He answers “why did you do it that way” without waiting for the author to wake up.

QA runs before anyone asks for it.

Michael turns acceptance criteria into cases, runs them against staging, and posts results with reproduction steps for anything that fails. He tells you what broke and what he'd hold back.

He will not tell you it's fine when it isn't.

Michael works with your team, in the open.

In your channels

Everything happens in Slack where your team can see it, correct it, and take it over. There's no separate dashboard nobody logs into.

A human holds the pen

Michael drafts, proposes, and waits. Replies, tickets, PRs, and releases go out when someone on your team says go.

One memory, shared

When engineering answers a question in #eng, support has the answer too. The brain is the same brain in every room.

Every claim has a source

Michael cites the ticket, the thread, or the doc behind what he says, so you can check him instead of trusting him.

"We stopped explaining ourselves to each other. Support, product, engineering, and QA all talk to the same brain now, and the thing a customer told us on Monday is in the PR on Wednesday. It cut the distance between a complaint and a fix more than any process change we've tried."

Hassaan Ahmed, CEO, Phelix.ai

Michael learns the room

Add Michael bots to existing conversation channels and they will learn how to help out as your team interacts with them.

Hire Michael

+ your docs